Vitally
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How much does Vitally cost?
Median buyer pays
$36,569
Based on data from 47 purchases, with buyers saving 20% on average.per year
Median: $36,569
$15,000$79,264
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About Vitally
Vitally Overview
Vitally delivers an all-in-one Customer Success Platform with real-time data, AI Copilot, automation, and collaborative workspaces to drive retention and expansion.
Vitally's 3 Products
High-Touch delivers Collaborative Docs, Dynamic Health Scores, and Unified Inbox—perfect for Customer Success teams.
Hybrid-Touch delivers Customer 360° View, Health Scoring, and Automated Playbooks—perfect for customer success teams.
Tech-Touch delivers automated customer messaging, dynamic health scoring, and playbook automation—perfect for CSMs managing high-volume, one-to-many customer bases.
Compare prices for similar companies
| Supplier | Vitally | ChurnZero |
|---|---|---|
| Median Contract Value | $36,569 | $40,980 |
| Avg Savings | 19.99% | 21.22% |
Negotiation insights
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What you can give to move the needle on pricing
RenewalsNew purchases
Low chances of successMedium chances of successHigh chances of successVendr community insights for Vitally
Company with 201-1000 employeesA while ago
"We were able to save from the initial quote by moving from high touch to hybrid touch. The functionality is the same, the billing model is different whereas hybrid focuses on accounts growth and high touch on user growth"Company with 201-1000 employeesA while ago
"We were able to get a discount by committing to a 36 month term agreement."Company with 201-1000 employeesA while ago
"Vitally was willing to offer a one time discount on our renewal after expressing the need for a lower cost. If this was unable to be met, we were ready to cancel our contract due to budget constraints."Company with 201-1000 employeesA while ago
"We leveraged competition to keep the same the same price per user upon renewal"Company with 201-1000 employeesA while ago
"We leveraged competition to keep the same the same price per user upon renewal "Company with 201-1000 employeesA while ago
"We were able to secure a discount on a new purchase based on an end of month signature and competition. "Company with 201-1000 employeesA while ago
"We were able to receive a very strong discount on a new purchase of Vitally by agreeing to sign by end of month. We had missed the end of their fiscal quarter (end of June) but were able to carry over that previous discount for their new quarter."Company with 201-1000 employeesA while ago
"We were able to leverage perceived value, risk aversion, budget limitations, and an expedited signature in exchange for a discount."About Vendr
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